This is the website for The Australian People & Service Company incorporating Adept Training Services and Oz Services.
Leadership, Managment and Supervision Training
WHS strategies and documentation
Team Training and Facilitation
Setting strategies and documentation
Sales, customer and interpersonal skills
A variety of tailored projects to suit various needs
A leadership, management or supervision course can be specifically designed to suit your needs and expected results. From courses for new or prospective supervisors/leaders, through to more experienced supervisors/leaders, as well as more in depth courses for middle and senior management. These can be conducted in groups, on or off site, in the form of on job training/learning for one or more staff, or specialised on job coaching to achieve specific goals/changes.
The courses could include areas such as:
Communication Interpersonal Skills Influencing People/Personal Power Assertiveness/Conflict Resolution Leadership Skills Coaching/ Delegation Motivation Negotiation Team Building Problem Solving/Decision Making Counselling/Appraisal Quality Management Goal Setting Leadership Styles Occupational Health & Safety Planning & Organisation
"Day by day, in every way, I am getting better and better"
Customer Service is of prime importance in both the private and public sectors today. The customer service courses cover issues from setting strategies, to creating quality service initiatives, and implementing customer service skills.
The courses could include areas such as:
Customer Focussed Strategies Change and the Customer Quality Service Moments of Truth Maximising Customer Satisfaction Managing Customer Service Evaluating Service Training Your Staff Dealing With Difficult Customers/Situations Telephone Techniques Customer Service Skills - listening - questioning - establishing rapport Organising Yourself and Your Time Working as a Team
"Large streams from little fountains flow; tall oaks from little acorns grow"
Team Building and FacilitationTeamwork is crucial for any company or organisation, however, it can encompass many varied elements.
Team training can be linked to the following areas:
TEAM BUILDING Team Stages Team Communication Change Management Team Motivation DISC & Myers Briggs Questionnaires Group Dynamics/Relationships
SELF MANAGING TEAMS
Structure Empowerment Integration Training Strategies
Roles Conflict Resolution Meetings Negotiation Problem Solving EBA Consultation
"Where we all think alike, no one thinks very much
Sales Motivation and Goal SettingIn a competitive environment, it is essential to keep your team thinking and moving ahead in the quest for increased performance, sales and profit. We can assist in ensuring continued and enhanced results through and enthusiastic and focussed approach of your team.The following aspects can be covered in this area:
Selling Techniques Customer Styles Setting Objectives/Strategies Account Management Time and Territory Management Managing Yourself and Your Clients Negotiating Motivating Yourself and Others Creating the Right Environment Life/Work Goal Setting
The person who stays in the valley never gets over the hill"
Train the Trainer and Workplace AssessmentTrain the trainer can vary from the full time or part time trainer who conducts "upfront" training sessions for small or large groups; to the on job trainer who trains and coaches. The courses are usually divided into the following areas and are conducted either as group training sessions with on job assessment, or on job specialised training/learning:
TRAIN THE TRAINER As per workplace competencies or as follows Stages of Training Needs Analysis/Outcomes/Session Plans Learning Principles Training Methods Evaluation
ON THE JOB TRAINER
Stages of Training Task Analysis One to One Training Techniques Training Plans PRESENTATION SKILLS Preparation Techniques Use of Resources WORKPLACE ASSESSMENT As per workplace competencies
Many who have much knowledge have no understanding"
Please contact us for specific programs
What our client say
Knowledgeable and committed, Ken is a fantastic facilitator and he provides excellent training services across a wide range of subject matter areas. I worked with Ken over a 4 year period, where he facilitated and assessed an enterprise wide Diploma of Management program (national footprint, multiple co-horts). Ken's ability to deliver on a wide range of subject matter areas and connect with the learners, coupled with his seamless ability to quickly contextualize material provided engaging and effective training. Of noted value were the learner improvement projects which provided measurable benefits. I would pleased to have the opportunity to engage Ken again, and I recommend his training and consultancy services.
-Lynda Maree Hawthorn / Operations Superintendent Melbourne Freight Terminal
Ken is an excellent trainer, he has the ability to be pragmatic, engaging and entertaining. His wide range of expertise across many industries and businesses has given him the opportunity to use, and develop, best practices. I am proud to say that I still base some of my own material and training style on Ken's work.
-Colin Howe /Manager Cyber Safety NAB
Partnering with Ken Weir on assignments with corporate clients, was always a rewarding experience. Ken added value through his knowledge & insights to any client briefing. He always engaged participants in any training course he facilitated. He achieved positive outcomes through his ability to work with and encourage people to learn and adapt new skills. I would have no hesitation in recommending Ken to any new clients or corporation.
-Rob Lewis /National Customer Solutions Manager CSI Learning