Our Service

This is the website for The Australian People & Service Company incorporating Adept Training Services and Oz Services.

Leadership

Leadership, Managment and Supervision Training

WHS

WHS strategies and documentation

Team Building

Team Training and Facilitation

Quality and Risk

Setting strategies and documentation

Sales Training

Sales, customer and interpersonal skills

Special Projects

A variety of tailored projects to suit various needs

Leadership

A leadership, management or supervision course can be specifically designed to suit your needs and expected results.  From courses for new or prospective supervisors/leaders, through to more experienced supervisors/leaders, as well as more in depth courses for middle and senior management.  These can be conducted in groups, on or off site, in the form of on job training/learning for one or more staff, or specialised on job coaching to achieve specific goals/changes.

The courses could include areas such as:

 

Communication
Interpersonal Skills
Influencing People/Personal Power
Assertiveness/Conflict Resolution
Leadership Skills
Coaching/ Delegation
Motivation
Negotiation
Team Building
Problem Solving/Decision Making
Counselling/Appraisal
Quality Management
Goal Setting
Leadership Styles
Occupational Health & Safety  
Planning & Organisation

 

"Day by day, in every way, I am getting better and better"

Customer Skills and Service Strategies

Customer Service is of prime importance in both the private and public sectors today. The customer service courses cover issues from setting strategies, to creating quality service initiatives, and implementing customer service skills.

The courses could include areas such as:

 

Customer Focussed Strategies
Change and the Customer
Quality Service
Moments of Truth
Maximising Customer Satisfaction
Managing Customer Service
Evaluating Service
Training Your Staff
Dealing With Difficult Customers/Situations
Telephone Techniques
Customer Service Skills
  - listening
  - questioning
  - establishing rapport
Organising Yourself and Your Time
Working as a Team

 

"Large streams from little fountains flow; tall oaks from little acorns grow"

Team Building and Facilitation

Teamwork is crucial for any company or organisation, however, it can encompass many varied elements.

Team training can be linked to the following areas:

 

  TEAM BUILDING
Team Stages
Team Communication
Change Management
Team Motivation
DISC & Myers Briggs Questionnaires
Group Dynamics/Relationships
   
 

SELF MANAGING TEAMS

Structure
Empowerment
Integration
Training
Strategies
   
 

FACILITATION SKILLS

Roles
Conflict Resolution
Meetings
Negotiation
Problem Solving
EBA Consultation

 

"Where we all think alike, no one thinks very much

Sales Motivation and Goal Setting

In a competitive environment, it is essential to keep your team thinking and moving ahead in the quest for increased performance, sales and profit.  We can assist in ensuring continued and enhanced results through and enthusiastic and focussed approach of your team.
The following aspects can be covered in this area:
Selling Techniques
Customer Styles
Setting Objectives/Strategies
Account Management
Time and Territory Management
Managing Yourself and Your Clients
Negotiating
Motivating Yourself and Others
Creating the Right Environment
Life/Work Goal Setting

 

The person who stays in the valley never gets over the hill"

Train the Trainer and Workplace Assessment

Train the trainer can vary from the full time or part time trainer who conducts "upfront" training sessions for small or large groups; to the on job trainer who trains and coaches.  The courses are usually divided into the following areas and are conducted either as group training sessions with on job assessment, or on job specialised training/learning:
  TRAIN THE TRAINER
As per workplace competencies or as follows
Stages of Training
Needs Analysis/Outcomes/Session Plans
Learning Principles
Training Methods
Evaluation
   
 

ON THE JOB TRAINER

Stages of Training
Task Analysis
One to One Training Techniques
Training Plans
   
   PRESENTATION SKILLS
Preparation
Techniques
Use of Resources
   
  WORKPLACE ASSESSMENT
As per workplace competencies

 

Many who have much knowledge have no understanding"

Onsite Programs

Please contact us for specific programs

What our client say

Knowledgeable and committed, Ken is a fantastic facilitator and he provides excellent training services across a wide range of subject matter areas. I worked with Ken over a 4 year period, where he facilitated and assessed an enterprise wide Diploma of Management program (national footprint, multiple co-horts). Ken's ability to deliver on a wide range of subject matter areas and connect with the learners, coupled with his seamless ability to quickly contextualize material provided engaging and effective training. Of noted value were the learner improvement projects which provided measurable benefits. I would pleased to have the opportunity to engage Ken again, and I recommend his training and consultancy services.

-Lynda Maree Hawthorn / Operations Superintendent Melbourne Freight Terminal

Ken is an excellent trainer, he has the ability to be pragmatic, engaging and entertaining. His wide range of expertise across many industries and businesses has given him the opportunity to use, and develop, best practices. I am proud to say that I still base some of my own material and training style on Ken's work.

-Colin Howe /Manager Cyber Safety NAB

Partnering with Ken Weir on assignments with corporate clients, was always a rewarding experience. Ken added value through his knowledge & insights to any client briefing. He always engaged participants in any training course he facilitated. He achieved positive outcomes through his ability to work with and encourage people to learn and adapt new skills. I would have no hesitation in recommending Ken to any new clients or corporation.

-Rob Lewis /National Customer Solutions Manager CSI Learning

Our Partners